Returns & Exchanges

We want you to love your chocolate as much as we do, which is why we offer a 100% Happiness Guarantee on all our products. If your order arrives damaged or doesn't meet our high standards, we will happily provide a replacement or a full refund.

Return Process

• 1.
  Contact Our Concierge

  Reach out to our customer service team within 30 days of receipt with your order number and details regarding the issue.

• 2.
  Provide Proof

  For items damaged in transit or quality concerns, please include a clear photograph of the product and packaging to help us improve our service.

• 3.
  Return Shipping

  If a physical return is required, we will provide a prepaid postage label for you to drop off the parcel at any authorized collection point.

• 4.
  Refund Processing

  Once your request is approved, we will process your refund or dispatch a fresh replacement within 3-5 working days.